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Advanced Communications Training Officer (ACTO), Course #0744

Advanced Communications Training Officer (ACTO) provides students with information about adult training that makes training faster and more effective.  The class is interactive and students gain exercises and hands-on training. 

ACTO is an advanced class recommended for CTOs who have one (1) year of successfully training employees for their agency.  

ACTO is a 24 hour class, including 8 hours of pre-course reading and assignments and 16 hours of in-class time.  The student must score 70% or better on the post-class exam in order to pass.  Non-renewable certificates are issued for passing this class.

The topics covered in ACTO class:

  • Review of basic adult learning principles
  • Introduction to the philosophy of accelerated learning
  • Advanced adult learning methods
  • Multiple Intelligence theory (Gardner)
  • Triune brain theory and learning (MacLean)
  • Hemispheric Brain Dominance theory and learning (left-brain, right-brain) (Sperry)
  • Whole Brain Learning theory (Herrmann)
  • Conditions of Learning (Gagné)
  • Situational Leadership and the CTO
  • Comparison of the San Jose and Reno training models
  • Creating effective DORs and SEGs
  • Trainer roundtable discussion of issues

Pre-Course readings and assignments:

  • Leadership and the One Minute Manager by Ken Blanchard and Drea Zagarmi by mail
  • Two modules on Adult Learning from CJTC’s CTO course by email with course acceptance letter
  • Pre-course assignment is sent by email and is attached to the acceptance letter.


  • Current T1 or T2 Certification
  • Successful completion of CJTC CTO (0739) OR APCO CTO

 Who can attend our classes?

  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.


  • None


  • 8:00 a.m. to 5:00 p.m.
  • Dates and locations listed below.

Cancellation Policy:

  • Notification to our office is required three (3) weeks before the start of class
  • Student no shows or cancellations less than three (3) weeks before class are billed $125.
  • Materials may be required to be returned to our office.


If the student fails, they can retest after a minimum of 30 days after the end of class. Contact our office for an appointment to retest



Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.



Application Form

CJTC Telecom Application (WORD)

CJTC Telecom Application (PDF)



Submit Applications

Victoria Mathews, Administrative Assistant
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Fax: 206-835-7959



Course, Program or Policy Questions

Cory Ahrens, Program Manager
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone: 206-835-7351



This class is: Sponsored
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