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Communications Training Officer II (CTO II), Course #0752

This 24-hour (3 day) course was designed using many of the principles and elements of the RENO/COPS model used for PTO training for law enforcement. It has additional elements recommended by the statewide workgroup that worked for a year to put together the model they called the WA Comm Adult Training Model (ATM).

This is an experiential course designed for course participants to use program elements hands-on, taking a trainee from day one of CTO training to the last day of CTO training.

Materials from the course will be provided to class participants to take back to their agencies and will include all the information below and provided in class.


WA-COM ATM Program Overview:

  • Program Foundational Principles and Objectives
  • Program Roles & Responsibilities
    • Trainee
    • CTO
    • Communications Training Evaluator (CTE)
    • Training Coordinator
    • Trainee Oversight Board
    • Agency Head
  • Front Loading
  • Program Components
    • Competencies – Call Taker competencies identified
    • Phases of Training
      • Activities for Training
      • Performance Outcome Statements
      • Resources
    • Learning Matrix
    • Reflective journal (RJ)
      • RJ for Trainee
      • RJ for CTO
    • Mini-Module (Daily Dose) Training
    • Evaluation
      • Weekly Coaching Reports (WCR) (Trainer and Trainee input)
      • Communications Training Evaluator Reports (CTER) – Mid-Phase and Post-Phase
      • Total Program Feedback model
    • Extended Training Plans (ETP)
  • Trainee Oversight Board
  • Total Feedback Report



  • Successful Completion of Communications Training Officer (CTO)
  • Recommend Completion of Advanced Communication Training Officer (ACTO)
  • Currently employed as a telecommunicator at a recognized PSAP in the State of Washington
  • Current T1 or T2 Certification

Who can attend our classes?

  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.


  • None


  • 8:00 a.m. to 5:00 p.m.
  • Dates and locations listed below.

Cancelation Policy:

  • Notification to our office is required two (2) weeks before the start of class
  • Student no shows or cancelations less than two (2) weeks before class are billed $125.
  • Materials may be required to be returned to our office.



There is no test for this class.



Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.



Application Form

CJTC Telecom Application (Word)

CJTC Telecom Application (PDF)



Submit Applications

Victoria Mathews, Administrative Assistant
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Fax: 206-835-7959



Course, Program or Policy Questions

Cory Ahrens, Program Manager
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Phone: 206-835-7351


This class is: Sponsored 
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