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Communications Training Officer, Course #0739

The Communications Training Officer is course giving students the knowledge, skills and abilities to train and evaluate new telecommunicators in a one-on-one setting.  This class focuses on the trainer.

CTO is a class recommended for new trainers who will train within a structured program.  CTO is a 32 hour course that includes some pre-course reading.  Student must pass the post-course exam with 70% or higher to pass.  Non-renewable certificates are given for passing this class.

Topics covered in CTO:

  • Goal of training
  • The pivotal role of the CTO within an agency, agency training program and culture of the organization
  • Role modeling
  • Adult learning principles
  • Understanding the adult learner you will be coaching
  • Matching teaching methods to tasks and learners
  • Techniques and methods to use with different types of learners and for different types of tasks
  • Use of Socratic questioning techniques
  • Evaluating Performance and Skills
  • Use of feedback
  • Standardized Evaluation Guidelines (SEGs)
  • Daily Observation Reports (DORs)
  • Coaching/counseling techniques
  • Liability

Methods of teaching included:

  • Tell-Show-Do
  • Role-playing/simulations
  • Drills
  • Case studies
  • Guided discussion
  • Games

Pre-Course readings and assignments:

  • Pre-course reading sent by email with acceptance letter


  • Current T1 or T2 Certification

Who can attend our classes?

  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.


  • None


  • 8:00 a.m. to 5:00 p.m.
  • Dates and locations listed below.

Cancelation Policy:

  • Notification to our office is required two (2) weeks before the start of class
  • Student no shows or cancelations less than two (2) weeks before class are billed $125.
  • Materials may be required to be returned to our office.


If the student fails, they must retake the class. There is no retesting for this class.



Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.



Application Form

CJTC Telecom Application (WORD)

CJTC Telecom Application (PDF)



Submit Applications

Victoria Mathews, Administrative Assistant
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Fax: 206-835-7959



Course, Program or Policy Questions

Cory Ahrens, Program Manager
This e-mail address is being protected from spambots. You need JavaScript enabled to view it  
Phone: 206-835-7351